Our Policies

Y Coaching Academy strives to uphold the highest standard quality and ethics by abiding to these policies.

Agreement to ICF Global Accreditation Code of Conduct

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As an ICF coaching education provider, Y Coaching Academy strives to uphold the highest standard quality and ethics by abiding to the ICF Global Accreditation Code of Conduct. The complete ICF Global Accreditation Code of Conduct can be found on ICF's official page here. The ICF Global Accreditation Code of Conduct states the policies and procedures that ICF accredited organisations must abide to uphold the highest quality and consistency.

Statement of Diversity, Equity, Inclusion and Justice (DEIJ)

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Y Coaching Academy is an ICF accreditation provider. We acknowledge that we are part of the ICF Community and fully commits to the ICF’s DEIJ Statement:

ICF Members and Credential-holders live and work in more than 140 countries and territories. ICF is a vibrant global community committed to the shared vision of making coaching an integral part of a thriving society. Our mission is to lead the global advancement of coaching. To do this, we must reflect on our blind spots and be aware of opportunities for improvement. We cannot ignore the challenges that many coaches and coaching clients face due to systemic problems in their communities.
As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice.
We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world.

Statement of Ethics, Integrity and Transparency

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As an ICF Accredited provider, our organisation adheres to and emphasises the ICF Code of Ethics. The ICF Code of Ethics describes the ICF core values, ethical principles, and standards of behaviour for all ICF professionals. Meeting these ethical standards of behaviour is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.
Additionally, Y Coaching Academy commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programmes in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.

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OBJECT AND ACCEPTANCE

These terms of use (the “Terms of Use”) govern the use of (including access to) this website operated by Y Coaching Academy Private Limited (hereinafter referred to as “Y Coaching Academy”, “we” or “us”) including the content made available through this website (the “Website”).
Any person who accesses the Website (“you”) hereby accepts these Terms of Use in force at the time of your visit to the Website, and agrees to abide by such Terms of Use. These Terms of Use may be varied from time to time, and your use of this Website is subject to the current Terms of Use as of the date of your use of the website. Please check these Terms of Use regularly to ensure you agree to them. If you do not agree to them, please refrain from using the Website.
The content we make available to you through the Website (the “Content”) may be governed by special conditions (“Special Conditions”) which you accept each time you access such Content. In the event of a conflict or inconsistency between these Terms of Use and any Special Conditions, the Special Conditions will prevail over these Terms of Use. Each time you access the Website and its Content, you accept these Terms of Use and any Special Conditions applicable to that Content.
The Website does not constitute or purport to constitute a source of advice or a means to establish a business relationship of any kind between you and us. Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Content we provide on the Website without notice. From time to time, we may restrict access to some parts of the Website, or the entire Website.
We are not under any duty to make the Website available, and will not be liable if for any reason the Website is unavailable, totally or partially, at any time or for any period.

USE OF THE WEBSITE

You acknowledge and voluntarily and expressly accept that your use of the Website is made under your sole and exclusive responsibility.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and any applicable Special Conditions, and that they comply with them.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.
By accessing the Website you agree that you will not perform any acts that may damage our image, interests or rights or those of any of our affiliates, or that may damage, render useless or overload the Website, or that may impede, in any way, the normal use of the Website by other visitors.
We implement reasonable security measures which are adequate to detect the existence of viruses. Nevertheless, you must be aware that the existing security measures for computer systems on the internet are not entirely trustworthy and that, therefore, we cannot guarantee the non-existence of viruses or any other elements that may cause alterations to your computer systems (hardware and software) or to your data and files contained in your systems.

CONTENT

We shall not be under any duty to check the accuracy of the Content, and do not guarantee the usefulness, preciseness, completeness or relevance of the Content and/or that such Content is up to date. We expressly exclude any and all liability for errors or omissions with respect to the Content and the Website, save to the extent that such liability arises from our fraud or fraudulent misrepresentation or from any death or personal injury that arises due to our negligence.
The inclusion of the Content in the Website does not in any way constitute the provision of staffing services or any other kind of services. Y Coaching Academy expressly exclude any and all kind of liability for decisions made by you based on the Content.

INTELLECTUAL PROPERTY RIGHTS

All Content on the Website is either owned by us or is licenced for use by us. Everything you see or read on the Website (such as images, photographs, illustrations, texts, video clips and other materials) is protected worldwide by copyright, design, trademark and other intellectual property laws. You must at all times respect all intellectual property rights in the Website and the Content, whether owned by us, affiliates of Y Coaching Academy Private Limited or a third party. You must not obtain or attempt to obtain any of the Content by means or procedures other than those which have been made available to you by the Website.
In no event will these Terms of Use or your use of the Website grant you any intellectual property rights in the Website or the Content other than those set out herein or in any Special Conditions. You are therefore expressly prohibited to carry out any reproduction, transformation, distribution or public communication of, or to make available, extract, reuse, resend or in any other way use, by any means or procedure, any parts of the Website or the Content, except as allowed by these Terms of Use or any relevant Special Conditions, or when you are allowed to do so by applicable law, or when explicit authorisation has been provided by the holder of the relevant rights.

LINKS AND LINKING

Links to other websites operated by third parties not affiliated to us may be indicated on the Website. The inclusion of any link to such third party sites does not imply endorsement by us of those sites, and we do not accept any responsibility for any third party website linked to or from this Website. We have not reviewed all of the sites linked to the Website and we are not responsible for the content or accuracy of any off-site pages or any other sites linked to the Website. Following any link to any other off-site page or third party site is at your own risk.
Any linking to the Website from a third party website requires our prior written authorisation.

PERSONAL INFORMATION

The collection and the use of your personal information are governed by our Privacy Notice which is incorporated into these Terms of Use. Please see our Privacy Notice for more information.

NO WARRANTIES, LIMITATION OF LIABILITY

We do not warrant or represent that the Website and/or the Content is accurate, complete, error-free or reliable or that use of the Website and/or the Content will not infringe rights of third parties. We do not warrant or represent that the functional aspects of the Website and/or the Content will be error-free or that the servers that make it available are free of viruses or other harmful components. Use of the Website and/or the Content is at your risk, and everything on the Website is provided to you “as is” and “as available” without warranty of any kind, either express or implied. To the extent permitted by applicable law, we will not be liable for any loss arising out of or in connection with the use of the Website or the Content, whether direct or indirect, incidental, consequential or otherwise. For example, we disclaim any and all liability for loss of use, interruption of business, lost profits or lost data, regardless of the form of action.

GOVERNING LAW AND JURISDICTION

These Terms of Use and all issues regarding this Website and its Content are governed by the laws of Singapore. The parties submit to the jurisdiction of its courts.

AMENDMENTS

These Terms of Use may be varied from time to time, and your use of this Website is subject to the then current terms each time you access the Website and its Content. Please check these Terms of Use regularly to ensure you are familiar with them. Amendments shall not be effective until they are posted on this Terms of Use.

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Y Coaching Academy Private Limited (hereinafter referred to as “Y Coaching Academy”, “we” or “us”) is committed to protecting and respecting your privacy.
This Policy (together with other documents referred to herein) describes what personal information we collect from you and how we process your personal information when you visit www.ycoachingacademy.com (the “Website”).

PERSONAL INFORMATION WE MAY COLLECT FROM YOU

We will collect personal information on your visits to the Website including, but not limited to, traffic data, location data, weblogs, content from surveys and contact forms and other communication data and the resources that you access. Our collection of this personal information will make your visit to the Website easier in the future as we will be able to suggest Content that is relevant to you based on the location from which you access the Website.
We will collect any information you provide to us when you use our contact forms (for example “Contact us” or “Subscribe to our newsletter”. The provision of your personal information via our contact forms is not a statutory or contractual requirement; however, please note that fields marked with an asterisk (*) are mandatory fields, because we need this information to comply with or respond to your request. Other information or personal information you share with us when completing our contact forms is in your sole discretion. If you contact us, we will keep a record of that correspondence.
We use your personal information to send you direct marketing via email when you opt in for this purpose in the relevant contact form. You may opt out of receiving future marketing communications at any time.
We may also store cookies as set out in more detail in our Cookie Policy

HOW WE USE YOUR PERSONAL INFORMATION

Your personal information will be collected and handled by us for the following purposes:

to best tailor Content and resources according to your preferences.
to respond to your request or questions when you contact us.
to send to you other information – such as Y Coaching Academy upcoming events or newsletters – that may be of interest to you.
to help us create, publish and improve Content most relevant to you.
to ensure that the Content provided through the Website is presented in the most effective manner for you and for your device.
to allow you to participate in interactive features of our Website, when you choose to do so.
to further develop and improve the Website and systems to better serve you.

Our use of your information as described above is permitted by applicable data protection law because it is:

necessary for our legitimate interests in pursuing the purposes set out above, and such interests in each case not being overridden by your privacy interests;
in some cases, necessary to meet our legal or regulatory responsibilities, such as disclosures to authorities, regulators or government bodies; or
in some cases, necessary for the performance of a task carried out in the public interest and, when we use special categories of personal information, necessary for establishing, exercising or defending legal claims or where the processing relates to personal information manifestly in the public domain;
in limited circumstances, processed with your consent which we obtain from you from time to time, such as when you opt in to receive marketing communications and news via email

We do not make any automated decisions solely through automated means without implementing suitable measures to safeguard your rights, freedoms and legitimate interests.
The retention periods of your personal information depend on the respective purpose for which the data is processed and the respective tool in which the personal information is processed in. It is not possible to outline the various retention periods in a reasonably intelligible format under this Policy. The criteria used to determine the applicable retention period are that we will retain the personal information set out in this policy for as long as (i) necessary for the respective purpose, (ii) necessary to carry out our business relationship with you, (iii) you have consented to, and/or (iv) required by applicable statutory retention laws.

SHARING WITH THIRD PARTIES

To facilitate our efficient use of your information, and to provide you with the content and/or resources, we disclose your information to third parties. However, this disclosure will only occur in the following circumstances:

To suppliers, contractors and agents: from time to time we may engage or employ other companies and individuals to perform functions on our behalf. Examples include the hosting and/or maintaining of Website content, the provision of certain features contained on the Website, or the provision of marketing services. In some countries we engage third parties to operate on our behalf pursuant to a licence agreement, and if your request for information applies to services or functions they perform, we will provide such personal information as may be necessary for them to fulfil your request. All such recipients will only have access to your personal information as required by them to perform their functions, and are not permitted to use such personal information for any other purposes. These recipients will be subject to contractual confidentiality obligations.
To other affiliates of Y Coaching Academy Private Limited, including their suppliers, contractors and agents, which may be involved in the provision of the Website or the content, so that we can better serve you or, simply, to give response to your requests (e.g. when you use “contact us” forms).
To government, police, regulators or law enforcement authorities if we consider that we are legally obliged or authorised to do so or it would be prudent to do so.

IP ADDRESSES AND COOKIES

We collect information about your computer, including (where available) your IP address, operating system, and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify you or any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your device. Cookies help us to improve the Website and to deliver a better and more personalised content. For more information about our use of cookies on the Website, please refer to our Cookie Policy.
If your computer is shared with other people, we advise that you do not select the ‘remember my details’ option when that option is offered by the Website.

RETENTION OF PERSONAL DATA

We retain your Personal Data for the period necessary to fulfil the Purposes outlined in this Notice unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Notice , or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.
Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our Services to another country, state and city (“Alternate Country”).
When we transfer your Personal Data from your Home Country to the Alternate Country, we will comply with our legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring Personal Data and putting appropriate safeguards in place to ensure an adequate level of protection for the Personal Data. We will also ensure that the recipient in Alternate Country is obliged to protect your Personal Data at a standard of protection comparable to the protection under applicable laws.
Our lawful basis will be either consent (i.e. we may ask for your consent to transfer your Personal Data from your Home Country to the Alternate Country at the time you provide your Personal Data) or one of the safeguards permissible by laws.

DATA SECURITY

Although we will do our best to protect your personal information, you should be aware that the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to the Website or any third party; for this reason, any transmission is at your own risk. We will use strict operational procedures and adequate, technical and organisational security measures to prevent any unauthorised access, change, deletion or transmission of this personal information.

YOUR RIGHTS. HOW YOU CAN ACCESS, CORRECT AND DELETE YOUR PERSONAL INFORMATION

Under applicable data protection laws, you have the following rights:

Right to access and obtain a copy of your personal information: You are entitled to request confirmation whether we process any of your personal information. Where this is the case, you may have access to your personal information and to certain information about how it is processed. In some cases you can ask us to provide you with an electronic copy of your information.
Right to correct your personal information: If you can demonstrate that personal information we hold about you is not correct, you can ask that this information is updated or otherwise corrected.
Right to be forgotten/have data deleted: In certain circumstances you have the right to have your personal data deleted. You may make such a request at any time and we will evaluate whether your request should be granted. However, this right is subject to any legal rights or obligations we may have to retain data. For situations where, in accordance with the law, we determine that your request to have your personal information deleted must be granted, we will do so without undue delay.
Please write in to us to access your rights.
To the extent our processing of your personal information is based on your consent, you also have the right to withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of any processing based on your consent before the receipt of such withdrawal.
You can also lodge a complaint about our processing of your personal information with your local data protection authority.

MARKETING COMMUNICATIONS

We will only send marketing communications to you via email where you have consented that we may do so.
We will usually offer you a tick box on the forms we use to collect your personal information; to consent to receiving marketing communications, you have to click the box. Where we send marketing communications to you via email, you may opt out of receiving any further marketing communications by clicking the ‘unsubscribe’ or ‘opt-out’ function in the email. In addition, you can also exercise your opt-out right at any time by contacting us.

CHANGES TO THIS POLICY

The terms of this Policy may change from time to time. We shall publish any material changes to this Policy through appropriate notices either on this website or contacting you using other communication channels.

Questions, comments and requests regarding this Policy are welcomed and should be addressed to us by email us at info@ycoachingacademy.com.

Cookie Policy

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GENERAL

This website, www.ycoachingacademy.com, (the “Website”) is operated by Y Coaching Academy Private Limited herein after referred to as “We” or “Y Coaching Academy”. Y Coaching Academy is committed to respecting the privacy of visitors to this Website in accordance with applicable law and with this cookie policy (“Cookie Policy”). This Cookie Policy generally describes the types of cookies we use and the purposes for which we use them for when you visit our Website.

WHAT ARE "COOKIES"?

Cookies are small text containing small amounts of information which are downloaded and may be stored on any of your web browsers or internet enabled devices (e.g. your computer, smartphone or tablet) that can later be read by the server – like a memory for a web page.
This means we automatically collect and store the following information about your visit:

the internet domain and IP address from where you access the website;
the type of browser software and configuration and operating system used to access the website;
the date and time you access the website;
if you linked to the website from another website, the address of that website; and
the pages you enter, visit and exit the website from, content viewed and duration of visits.

HOW DO WE USE "COOKIES"?

The types of cookies we use and why we use them, include but are not limited to the following:

Strictly necessary cookies. These are cookies that are required for the operation of the website, and include, for example, cookies that enable you to log into secure areas of the website;
Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around and use our website. These cookies are used for web enhancement and optimisation purposes and to aggregate statistics on how our visitors reach and browse our websites. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily and to help us understand what interests our users, and measure how effective our advertising is;
Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you, tailor the website for your needs and remember your preferences, for example, your choice of language or region, browsing font size;
Targeting cookies. These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make our website and any material displayed on it more relevant to your interests. We may also share this information with third parties for this purpose; and
Advertising cookies. These cookies will remember your preferences, and in general, that you used the website, to tailor advertising to you that are as relevant to you as possible, e.g. by selecting interest-based advertisements for you, or preventing or limiting the number of times you see the same advertisement to help measure the effectiveness of advertisements.
Please note that some cookies on the website are managed by third parties, including, for example, advertising networks, features such as videos, maps and social media, and providers of external websites like web traffic analysis services. These cookies are likely to be analytical/performance cookies or targeting cookies. You should refer to such third parties’ own cookie and privacy policies for information about how they may use your information.

HOW DO YOU MANAGE THE "COOKIES"?

You can block cookies by activating the setting within your browser that allows you to refuse the setting of all or some cookies. Please be aware if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
If you wish to withdraw your agreement at any time, you will need to delete your cookies using your browser settings for each browser you use.
For more information about how to do this, please follow the ‘Help’ option in your internet browser for more details.

CHANGES

We may make changes to this Cookie Policy from time to time and will notify you here or via some other means if such changes are made to this Cookie Policy. The last date of revision (“Revision Date”) will always be posted below:
Revision Date: This Cookie Policy was last updated: 7 March 2023.

If you have any questions about this Cookie Policy, please contact us by e-mail at: info@ycoachingacademy.com

Please refer to the Terms of Agreements for our products below:

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